Shipping & Returns

Shipping Information

SHIPPING

Goods are dispatched from Australia and postage is added to your order at checkout. Depending on Order processing times, we hope to dispatch your order within 24 hours, Monday through Friday.

REFUNDS & EXCHANGES

If you are unhappy with your product, or it does not meet the description please email us and we will do our best to resolve the situation. email info@qibeauty.com.au 

CAN I RETURN PRODUCTS PURCHASED SOMEWHERE OTHER THAN www.qiibeauty.com.au? 

Please contact the supplier or practitioner you purchased the goods from and they will help you. We would appreciate your feedback, so please email us and we will ensure the situation is resolved. 

CAN I CHANGE OR CANCEL MY ORDER?

Please contact us sales@qibeauty.com.au and we will do our best to cancel your order before it is dispatched. Please subject your email as “cancel Order”

PRODUCT AVAILABILITY

We do our best to ensure we always have product in stock of you. However because we work in small batches to ensure your beauty cabinet is filled with the freshest products, we may run out of stock before we are able to update our online ordering system. This may delay your order from being dispatched up to 3 working days, we will notify you if there are any delays with your order. 

ORDERING ITEMS ON BACK-ORDER

If an item is listed as out-of-stock you can pre-order and purchase, when the item is in-stock you will be notified and it will be dispatched to you within 3 working days.

Domestic — $7 flat rate
International – Advised at checkout

Easy Returns & Exchanges

Please email info@qibeauty.com.au for any returns or exchanges.